if you have comments or questions,
1 800 567-1022
from Monday to Friday
between 8 a.m. and 4:30 p.m.,
write to us
send us your ideas!
If you have an interesting idea that you would like to share
with us or if you would like to see a new product on the market,
don’t hesitate to write us at firstname.lastname@example.org.
satisfaction guaranteed or your money backIf you are unsatisfied after using one of our Cascades
products bearing the Satisfaction guaranteed or money back
statement on the label, please send us:
the entire original receipt with date, Canadian retailer and price for the product;
the product bar code (UPC code on back of packaging);
a letter containing at least 50 words (in French or English) explaining in a clear way your reasons for being dissatisfied with the Cascades product;
the form below, filled out legibly, and your reimbursement will be sent to you.
Send your complete request to the following address
Satisfaction guaranteed or money back
77, boul. Marie-Victorin
Candiac (Québec) Canada
write to us
Your request must reach us within 30 days following the date of purchase shown on the receipt. You will receive a cheque in the mail made out in your name for an amount equal to that indicated on the receipt, including taxes, for the purchase of the Cascades products. Maximum refund of $20. Allow 6 to 8 weeks for receipt. Limit of one Cascades Guaranteed Satisfaction refund per household. The guarantee only applies to private persons and not to businesses or merchants selling Cascades products. Requests that are incomplete, invalid or illegible will not be honoured and no notice of this will be given to the claimant. Cascades Tissue Group reserves the right to refuse a refund request if it judges it to be unjust or fraudulent. In case of fraud, Cascades Tissue Group reserves the right to ask for a reimbursement of the amount paid, on top of all damages and expenses incurred. By filling out the present request, you consent to a Cascades representative contacting you for product evaluation purposes.